3. How We Use Your Information

We use the collected data for:

• Providing cleaning services (scheduling, confirming, and managing bookings)

• Processing payments and invoicing

• Communicating with you (emails, SMS, or phone calls regarding services)

• Marketing and promotions (only if you have given consent)

• Improving our website and customer experience

• Legal and compliance purposes

We do not sell, rent, or share your data with third parties for marketing purposes.

4. Legal Basis for Processing Data

Under UK GDPR, we process personal data based on the following lawful grounds:

• Contractual Necessity – To fulfill service agreements.

• Legitimate Interests – To improve services and respond to inquiries.

• Legal Obligation – To comply with financial and tax regulations.

• Consent – For marketing emails and non-essential cookies (you can withdraw consent anytime).

5. How We Protect Your Information

We take appropriate security measures, including:

• Secure servers to store your data.

• Encrypted transactions for payments.

• Access control – Only authorized staff can access personal data.

If a data breach occurs, we will notify affected users and the UK Information Commissioner’s Office (ICO) as required by law.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Customer records – Up to 7 years (for legal and accounting purposes).

• Marketing data – Until you unsubscribe.

• Cookies and website data – See our Cookie Policy.

Once data is no longer needed, we securely delete or anonymize it.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request corrections to inaccurate data

• Request deletion of your data (where legally allowed)

• Restrict or object to data processing

• Withdraw consent for marketing communications

• Request data portability (receive a copy in a digital format)

• Complain to the UK ICO if you believe your rights have been violated (www.ico.org.uk)

To exercise these rights, contact us at office@eloiecleaningservices.com.

8. Sharing Your Data

We may share your data with:

• Payment providers (to process transactions securely)

• Service partners (only when necessary for bookings, e.g., subcontractors)

• Legal authorities (if required by law)

All third parties comply with data protection regulations.

9. Cookies and Tracking

We use cookies to enhance your website experience. For full details, visit our Cookie Policy.

You can control cookies through your browser settings.

10. Updates to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on our website.

If significant changes occur, we will notify customers via email.

11. Contact Us

If you have questions or concerns about this Privacy Policy, reach out to us:

📧 Email: office@eloiecleaningservices.com
📞 Phone: 07491590247
🌐 Website: www.eloiecleaningservices.com

Thank you for trusting Eloie Cleaning Services with your personal information. Your privacy matters to us! 😊